What is your refund and return policy?
ALL SALES ARE FINAL......
We DO NOT accept returns, exchanges, cancellations or refunds due to the sensitive nature of our products. If there is something wrong with your product we will give you a store credit to use on your next order. Store credit excludes the shipping cost. It has to be an unusable product due to damage. Sequin products with a few twisted sequins can be twisted back in place and don't qualify unless they are useless. We will need you to send an email with photos within 7 days of delivery to qualify for store credit. Our email is support@subthisandthat.com
Did you receive an incorrect product or damaged?
We are sorry to hear that you've had a defect with your order. Please contact us at support@subthisandthat.com within 7 days of delivery per tracking # to notify us of the defect. Please include your order number and a description of the defect along with your photos. Once this is completed, we will get back to you with a resolution within 24-48 hours.
We want to help you resolve your issue. Please email us directly with the following info below to support@subthisandthat.com
Your full name
Email address
Phone Number
Order # located on your confirmation email
* If damaged item or box, pictures of product or box are required for store credit.
PLEASE ALLOW 1-2 days business days to process your claim. You will receive instructions where to ship back the product or products if eligible for a store credit.
Thank you for supporting our small business so we can help to grow yours!